Refund policy

Return & Refund Policy – Morningstarscot

Last updated: 27.04.26
At Morningstarscot, each piece of jewellery is handcrafted with care and attention to detail.
Each piece is unique and may show slight variations — this is part of its natural, handcrafted character.
Due to the nature of handmade and one-of-a-kind items, please read our policy carefully before making a purchase.

Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
The item must be unused and in its original condition
It must be returned in the original packaging
Proof of purchase is required
To initiate a return, please contact us at:
morningstarjewellery1@gmail.com 
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Non-Returnable Items
Due to hygiene and the nature of our products, the following items cannot be returned:
Earrings (for hygiene reasons)
Custom or personalised orders
Sale items

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear in your account
Shipping costs are non-refundable.

Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
Photos of the item
Your order number
We will offer a replacement, repair, or full refund where appropriate.

Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item and place a new order.

Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for delays due to customs.

Contact
If you have any questions about your order, feel free to contact us at:
morningstarjewellery1@gmail.com